TERMS OF SERVICE

Russell Hardscapes LLC DBA Rising Tide Luxury Outdoors

1. Agreement to Terms

By accessing our website, submitting your information, or engaging our services, you agree to these Terms of Service.

Russell Hardscapes LLC, doing business as Rising Tide Luxury Outdoors (“Company,” “we,” or “us”), provides elevated outdoor design and construction services throughout Arizona. If you do not agree with these Terms, please discontinue use of our website and services.

2. Our Services

We specialize in refined landscape design, hardscape installation, outdoor living environments, and custom exterior transformations.

Every project is governed by a written proposal and executed agreement. Website interactions, consultations, or estimates do not create a binding contract unless formally signed by both parties.

3. Website Use

Our website is intended to provide information, inspiration, and a pathway to connect with our team.

You agree not to:

  • Use the website for unlawful purposes

  • Submit inaccurate or misleading information

  • Attempt unauthorized access to our systems

  • Interfere with website functionality

We reserve the right to restrict access if misuse is detected.

4. SMS Communications

OPT-IN CONSENT

By opting in to receive SMS communications from Rising Tide Luxury Outdoors, you consent to receive text messages related to your inquiry or active project. Opting in is always voluntary and is not a condition of receiving our services.

SMS USE CASES

  • Consultation scheduling — confirmations, appointment times, and rescheduling notifications

  • Appointment reminders — day-before and day-of reminders for scheduled site visits or meetings

  • Project coordination — status updates, milestone notifications, and timeline changes for active projects

  • Estimates & proposals — follow-up on submitted quotes and proposal approvals

  • Customer support — responses to questions or concerns submitted via text or web form

MESSAGE FREQUENCY

Message frequency will vary based on your project stage and activity, typically 1–10 messages per month during an active inquiry or project period.

MESSAGE & DATA RATES

Message and data rates may apply.

Standard SMS and data rates from your mobile carrier apply to all messages sent and received. Rising Tide Luxury Outdoors is not responsible for any charges assessed by your carrier.

HOW TO OPT OUT

You may opt out of SMS communications at any time using any of the following methods:

  • Reply STOP to any text message you receive from us

  • Email info@rtloaz.com with your opt-out request

  • Call 480-605-8404 during business hours (Monday–Friday, 7AM–4PM)

After replying STOP, you will receive one final confirmation message and no further SMS messages will be sent. To re-subscribe at any time, reply START.

CUSTOMER SUPPORT

For help with your SMS subscription, reply HELP to any message, or contact us at info@rtloaz.com or 480-605-8404.

CARRIER LIABILITY DISCLAIMER

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to your mobile carrier’s network availability, coverage area, and technical limitations. Rising Tide Luxury Outdoors is not responsible for messages that are delayed, undelivered, or duplicated due to carrier network outages, congestion, or technical failures outside our control.

AGE RESTRICTION

Our SMS communications are intended for individuals who are 18 years of age or older. By opting in to receive text messages from Rising Tide Luxury Outdoors, you confirm that you are at least 18 years old. We do not knowingly send SMS communications to individuals under the age of 18.

PRIVACY POLICY

Your use of our SMS communications is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information, including SMS opt-in data. View our Privacy Policy here.

5. Intellectual Property

All website content — including designs, renderings, photographs, branding, text, and graphics — reflects the intellectual property of Russell Hardscapes LLC unless otherwise noted.

Unauthorized use, reproduction, or distribution is prohibited.

6. Estimates & Project Scope

Preliminary discussions, concept renderings, or budget ranges are provided for planning purposes only.

Final pricing, scope, materials, and timelines are defined exclusively within executed written agreements.

7. Limitation of Liability

To the fullest extent permitted by law, Russell Hardscapes LLC shall not be liable for indirect or consequential damages arising from website use or service interruptions.

We are committed to excellence — but we cannot guarantee uninterrupted digital services or third-party carrier performance.

8. Governing Law

These Terms are governed by the laws of the State of Arizona. Any disputes shall be resolved within the appropriate courts of Arizona.

9. Modifications

We may update these Terms from time to time. Continued use of our website or services constitutes acceptance of any revisions. We encourage you to review these Terms periodically.

10. Contact

Russell Hardscapes LLC DBA Rising Tide Luxury Outdoors

Address: 537 S 48th St. STE 101, Tempe, AZ 85281

Phone: 480-605-8404

Email: info@rtloaz.com

Hours: Monday – Friday, 7AM – 4PM (Arizona Time)